Contact Us

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296 Delaware Avenue
Albany, NY 12209
USA

(518) 729-3703

A lifestyle and home goods gift shop in Albany, NY. 

Terms & Conditions

Customer Service

Got questions? Contact us Tuesday-Friday 11am-8pm at 518-729-3703 or write us an email at fortorangegeneral@gmail.com. 

Order Fulfillment

Fort Orange General Store will process your online order within 2-3 business days via US Postal Service. If an item is sold out, you will be notified by email or phone. 

Return Policy

In the event that you are dissatisfied with your purchase, within 30 days you may exchange your items for something of equal or lesser value or receive a store credit with a valid receipt. Items that are defective or damaged are eligible for a full refund only if the damage was the responsibility of Fort Orange. Receipts are generally sent to you electronically. Paper receipts are available upon request. We are be able to look up past transactions if you are unable to find your receipt if you paid with a credit card.

Gift Certificates and Store Credit

Fort Orange General Store gift certificates are now available in the shop. If your purchase is less than the full amount of the gift certificate, the remaining balance will be applied towards a store credit for future purchases. Gift certificates are not refundable.

Sales Tax

Prices listed on our website are shown exclusive of applicable taxes. Sales tax will only be applied to orders shipped within the state of New York. Please note that the actual sales tax will be calculated when your order is shipped and may vary from the estimated tax in the event of law change.

All major credit cards are accepted.

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